{"id":4152,"date":"2024-08-14T11:52:47","date_gmt":"2024-08-14T15:52:47","guid":{"rendered":"https:\/\/www.indigoconsulting.ca\/?p=4152"},"modified":"2024-08-14T11:54:27","modified_gmt":"2024-08-14T15:54:27","slug":"quantifying-iam-success-a-framework-to-measure-iam-outcomes","status":"publish","type":"post","link":"https:\/\/www.indigoconsulting.ca\/fr\/blog\/quantifying-iam-success-a-framework-to-measure-iam-outcomes\/","title":{"rendered":"Quantifying IAM success: a framework to measure IAM outcomes"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4152\" class=\"elementor elementor-4152\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc835e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc835e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa3a38f\" data-id=\"fa3a38f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9caaf75 elementor-widget elementor-widget-text-editor\" data-id=\"9caaf75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Identity and Access Management (IAM) has rapidly become the go-to framework for managing permissions, credentials, user lifecycles, and so much more.<\/span><\/p><p><span style=\"font-weight: 400;\">However, it can be challenging to demonstrate the value of IAM initiatives to stakeholders. You won\u2019t directly generate revenue, there will be upfront investments, and going from start to complete deployment isn\u2019t a quick project.<\/span><\/p><p><span style=\"font-weight: 400;\">Fortunately, you can still showcase the <\/span><a href=\"https:\/\/www.indigoconsulting.ca\/fr\/what-is-identity-and-access-management-iam\/\"><span style=\"font-weight: 400;\">value of IAM<\/span><\/a><span style=\"font-weight: 400;\"> immediately following each deployed milestone and moving forward into the future. Quantifying IAM successes depends on carefully defining and measuring outcomes, giving you specific results to show the true value of the significant project.<\/span><\/p><p><span style=\"font-weight: 400;\">We\u2019ve put together a framework to help you gauge the success of your IAM framework, spanning from before, during, and after deployment. Keep reading to learn how to demonstrate successes and communicate them to stakeholders.<\/span><\/p><h2><strong><span style=\"color: #003b59;\">Pre-engagement success<\/span><\/strong><\/h2><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-4168\" src=\"https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-1024x535.png\" alt=\"\" width=\"500\" height=\"261\" srcset=\"https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-1024x535.png 1024w, https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-300x157.png 300w, https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-768x401.png 768w, https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-370x193.png 370w, https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2-770x402.png 770w, https:\/\/www.indigoconsulting.ca\/wp-content\/uploads\/2024\/08\/2.png 1200w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p><p><span style=\"font-weight: 400;\">Quantifying success begins before any technical work on your new program has begun. Pre-engagement processes establish goals, evaluate needs, and ultimately lay the foundation for building your IAM program on.<\/span><\/p><p><span style=\"font-weight: 400;\">Let\u2019s take a look at the core pre-engagement steps involved to set you up for quantifiable success.<\/span><\/p><h3><span style=\"color: #003b59;\">Define initial driver<\/span><\/h3><p><span style=\"font-weight: 400;\">Begin by establishing clear definitions of what drives the program forward. These drivers should be measurable, reflect current business goals or IAM motivations, and can be directly acted on.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">What are your expectations? It\u2019s common for businesses to have unrealistic expectations both in timeframes and results, which can make success look like failure.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Adjusting these expectations as early as possible helps define your resource expenditures while also helping identify any minimum viable features to work towards initially.<\/span><\/p><h3><span style=\"color: #003b59;\">Understand your processes<\/span><\/h3><p><span style=\"font-weight: 400;\">IAM is woven into the fabric of your IT ecosystem and surrounding processes \u2014 it\u2019s critical that you thoroughly understand these processes before you start weaving.<\/span><\/p><p><span style=\"font-weight: 400;\">A few common questions to ask at this stage are:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">How do current authorization, provisioning, and de-provisioning processes work?\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Who is involved in managing these processes?\u00a0<\/span><\/li><li><span style=\"font-weight: 400;\">Are these processes documented, and where is the documentation?<\/span><\/li><li><span style=\"font-weight: 400;\">What are your connection points?<\/span><\/li><li><span style=\"font-weight: 400;\">Why are specific processes constructed the way they are, and what\u2019s involved in changing them?<\/span><\/li><li><span style=\"font-weight: 400;\">When are identities de-provisioned, and does the process effectively prevent compromised credentials?<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">There\u2019s certainly more moving pieces to consider but they\u2019ll be more specific to your existing tech stack and overall procedures. The focal point is how identity and access are managed throughout your entire organization.<\/span><\/p><h3><span style=\"color: #003b59;\">Mapping complexity<\/span><\/h3><p><span style=\"font-weight: 400;\">Implementing and managing your future IAM program is no small project. Take the time to plan strategically by deciding on a clear and sequential approach for each milestone.<\/span><\/p><p><span style=\"font-weight: 400;\">Granularly identify and map out the complexities of the project:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What challenges should you expect?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How are different IT systems connected, and how will you manage these connections during phased implementation?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What specific order should you follow to minimize possible issues?<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">It\u2019s critical to have a strong understanding of the task you\u2019re undertaking. Any unforeseen issues can cause delays or ineffective solutions post-deployment; invest the time and resources into thoroughly mapping all the moving pieces.<\/span><\/p><h3><span style=\"color: #003b59;\">Assign a stakeholder<\/span><\/h3><p><span style=\"font-weight: 400;\">There will be several different stakeholders involved in your IAM initiative, but who will oversee all the moving pieces? An ideal stakeholder will be capable of understanding IAM, specific needs of your organization, and communicating value to decision makers.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">The chosen stakeholders should also be able to advocate for and communicate with leadership throughout the project. Communication might include requesting more resources, providing regular status updates, or conveying specific challenges that affect results.<\/span><\/p><h2><strong><span style=\"color: #003b59;\">Delivery and deployment success<\/span><\/strong><\/h2><p><span style=\"font-weight: 400;\">With the pre-engagement process addressed, the next phase is development, delivery, and deployment. This is an iterative process rather than one big launch to help identify and correct issues, then scale up the rollout when ready.<\/span><\/p><p><span style=\"font-weight: 400;\">So, what does this overall phase look like? We\u2019ll break down the common steps involved to give you an idea of everything involved.<\/span><\/p><h3><span style=\"color: #003b59;\">Sanitize your data<\/span><\/h3><p><span style=\"font-weight: 400;\">Data needs to be properly structured for specific IAM solutions and processes to be effective. As such, all data should be cleaned and sanitized before you roll out new technologies and processes.<\/span><\/p><p><span style=\"font-weight: 400;\">Otherwise, data runs the risk of becoming unprotected, unorganized, and harms the effectiveness of IAM initiatives. A weak data layer and identity fabric will mean everything built upon it is likely to have issues \u2014 not an ideal way to start IAM.<\/span><\/p><p><span style=\"font-weight: 400;\">Data sanitization and structuring often involve the following steps, although your needs will be specific to current capabilities:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hierarchical organization: <\/b><span style=\"font-weight: 400;\">Roles and identities will ideally align with your overall organizational hierarchy. Data categorization should follow, being segmented by which roles are able to access or modify it.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Access control:<\/b><span style=\"font-weight: 400;\"> Similarly, access to data will be managed based on roles rather than assigned individually. Establish procedures for giving data access levels based on specific roles, laying the groundwork for streamlined management.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Principle of least privilege: <\/b><span style=\"font-weight: 400;\">Every role should only be able to access the data they need to carry out their daily responsibilities. Nobody should have more access than is strictly necessary. Effective data management practices will allow IT to adequately protect data at every step.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Data classification:<\/b><span style=\"font-weight: 400;\"> Emerging tools leveraging advanced technologies may help with recurring data classification, yet another way <\/span><a href=\"https:\/\/www.indigoconsulting.ca\/fr\/how-will-ai-impact-iam-in-2024\/\"><span style=\"font-weight: 400;\">AI will impact IAM in the <\/span><\/a><span style=\"font-weight: 400;\">future.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Audit trails: <\/b><span style=\"font-weight: 400;\">Data should be organized and structured to create audit trails that store metadata about data access, including who accessed the data and what changes were made. Audit trails help with third-party compliance audits or internal audits and backtrack possible issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Encryption techniques:<\/b><span style=\"font-weight: 400;\"> Most data should be encrypted both at rest and in transit to add another layer of protection and security. Any data that doesn\u2019t require full encryption should still be masked to protect against unauthorized access.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">IAM may focus on identities and how they access systems, but data is involved at nearly every step. Take the time to organize your data as effectively as possible.<\/span><\/p><h3><span style=\"color: #003b59;\">Create a smaller, faster delivery cadence<\/span><\/h3><p><span style=\"font-weight: 400;\">Going from start to deployment with a big release can take a significant amount of time, delaying adding value to the business. Instead of focusing on deploying everything at once, take smaller steps throughout your IT ecosystem to develop, deploy, and monitor IAM solutions.<\/span><\/p><p><span style=\"font-weight: 400;\">Not only will you start scoring wins quicker, but you\u2019ll be able to catch any possible issues with each delivery. Any issues you find can be avoided in the next milestone, helping make each milestone more effective and less error-prone.<\/span><\/p><p><span style=\"font-weight: 400;\">Take an Agile approach to developing and deploying IAM milestones. Focusing on sequential sprints with clear finish lines can be much easier than a marathon, especially when it comes to showing value to decision-makers.<\/span><\/p><h3><span style=\"color: #003b59;\">Demonstrate enablement<\/span><\/h3><p><span style=\"font-weight: 400;\">One goal of IAM is to enable a person, role, or department to handle their daily tasks more effectively. Once deployed, IAM gives individuals the tools they need to enhance various aspects of their jobs, but they\u2019ll need guidance.<\/span><\/p><p><span style=\"font-weight: 400;\">Provide training and support to departments or individuals with each deliverable that impacts their jobs. Additionally, define specific metrics or tasks that were improved, monitor these metrics, and you\u2019ll be able to demonstrate enablement to management.<\/span><\/p><h3><span style=\"color: #003b59;\">Ensure correct workflows<\/span><\/h3><p><a href=\"https:\/\/www.indigoconsulting.ca\/fr\/expertise\/identity-access-management-iam\/\"><span style=\"font-weight: 400;\">IAM is all about workflows,<\/span><\/a><span style=\"font-weight: 400;\"> both at the admin and user level. Does IT have access to the right data, understand permissions across different apps, and know how to map permissions to overarching roles?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">An ideal workflow allows employees and customers to easily move between systems while enabling IT to manage permissions as necessary.<\/span><\/p><p><span style=\"font-weight: 400;\">Single Sign On (SSO) is one critical area that affects end-user workflows. Once deployed, users will authenticate once and then be able to move through different systems without needing to re-authenticate. This looks different for internal and external users, but both aim to accomplish the same goal:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Workforce: <\/b><span style=\"font-weight: 400;\">Solutions may include Google, Microsoft Azure, or other enterprise solutions involved in IAM. With these methods, employees&#8217; identity and access are directly tied to how they authenticate with internal systems.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer Identity and Access Management (CIAM):<\/b><span style=\"font-weight: 400;\"> Customers are now accustomed to SSO, with social media (Facebook and LinkedIn) and Google, Microsoft, or Apple being established as ways to sign into customer accounts.<\/span><\/li><\/ol><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">New SSO options are on the horizon as well for both types of users that may enable new levels of efficiency.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Deploying SSO is a significant milestone and an easy way to create demonstrable value. Saving employees from needing to log into each app individually goes far in enabling efficiency.<\/span><\/p><h3><span style=\"color: #003b59;\">Migrate legacy apps<\/span><\/h3><p><span style=\"font-weight: 400;\">You won\u2019t be replacing every app in your ecosystem, but legacy apps will need to be integrated with IAM solutions. Otherwise, they may fail to meet current industry standards, best practices, or compliance requirements.<\/span><\/p><p><span style=\"font-weight: 400;\">This process typically involves mapping permissions and user roles to those native to the specific app. Other solutions may need to be found for migrating legacy apps to conform to IAM solutions and overall industry standards.<\/span><\/p><p><span style=\"font-weight: 400;\">Every app will have a different way of doing this, but the unifying goal is to integrate older apps with roles and permissions so they\u2019re treated like every other application.<\/span><\/p><p><span style=\"font-weight: 400;\">Additionally, you\u2019ll need to onboard critical applications to a Privileged Access Management (PAM) solution. PAM solutions manage accounts with high access and require the utmost security. Existing critical applications must be integrated with a PAM platform before deployment.<\/span><\/p><h2><strong><span style=\"color: #003b59;\">Post-deployment success and evaluation<\/span><\/strong><\/h2><p><span style=\"font-weight: 400;\">You\u2019ve deployed a specific milestone, or the entire IAM migration is over \u2014 how do you demonstrate value from this point forward?<\/span><\/p><p><span style=\"font-weight: 400;\">The pre-engagement and deployment successes lay the groundwork for evaluating post-deployment success. Once deployed, you\u2019re ready to start measuring specific metrics and quantifying wins to communicate value to decision-makers. A few ways to quantify success include the following:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Is the new program working as intended? <\/b><span style=\"font-weight: 400;\">Don\u2019t overcomplicate this element; it\u2019s simple to understand overall operational ability, which communicates value on its own.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Can you operate the program properly? <\/b><span style=\"font-weight: 400;\">It\u2019s wise not to handle the entire IAM development and deployment process alone. However, you should still be able to take over after the fact and manage all the moving pieces. You don\u2019t need to maintain the nuts and bolts, but teams need to be able to use them.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Are new solutions easy to use? <\/b><span style=\"font-weight: 400;\">How many steps are required for users to access the apps they need? Does it give a better user experience? The goal is to balance security with usability, which can take time to refine, but it\u2019s certainly possible and worth pursuing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Has your security posture improved? <\/b><span style=\"font-weight: 400;\">IAM is fundamentally concerned with protecting user accounts, preventing compromised credentials from doing damage, and generally reducing the likelihood and cost of data breaches. Have incidents decreased? Can risk assessment demonstrate decreased likelihood or costs of incidents?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Does the solution add value to the business?<\/b><span style=\"font-weight: 400;\"> While demonstrating financial success isn\u2019t usually as direct as increasing revenue, sometimes it is. For example, healthcare facilities can significantly improve the user experience and increase protections, which keeps patients returning. Explore ways your lines of business may be enhanced.<\/span><\/li><\/ul><h2><strong><span style=\"color: #003b59;\">How to show IAM produces a positive ROI<\/span><\/strong><\/h2><p><span style=\"font-weight: 400;\">When properly designed and deployed, IAM will likely produce a positive ROI. However, monitoring marketing campaigns or product development is not as easy.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Monitoring the right KPIs and assigning value to them is critical. Everything we\u2019ve explored above has paved the way for being able to convert these KPIs into business value, showcasing the ROI to management:<\/span><\/p><ul><li><b style=\"font-weight: bold; background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Consent metrics:<\/b> <span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Data protection regulations require customer consent. Are you adequately gathering consent for every customer? Avoiding compliance penalties for lacking customer consent is highly valuable.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Number of calls to help desk:<\/b><span style=\"font-weight: 400;\"> Help desk calls incur a direct cost by requiring trained support staff alongside an indirect cost of taking time away from the caller\u2019s responsibilities. If calls have decreased, value has been created.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Identifying stale or inactive accounts: <\/b><span style=\"font-weight: 400;\">Can you effectively remove inactive or stale accounts? Generating related KPIs pre-deployment and post-deployment will demonstrate better lifecycle management, directly improving security.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Decreasing new app onboarding timeframes: <\/b><span style=\"font-weight: 400;\">As your IT ecosystem evolves, it is highly valuable to be able to rapidly integrate new apps. IAM allows you to map permissions and roles to new apps, making onboarding them significantly easier than previous processes.<\/span><\/li><\/ul><h2><span style=\"color: #003b59;\">Partner with Indigo to position your next IAM project for success<\/span><\/h2><p><span style=\"font-weight: 400;\">You can see how quantifying and proving the value of IAM starts from the very first step\u2014defining the program&#8217;s goals. While other steps are being taken, it\u2019s crucial to remember how to measure successes to keep earning decision-maker buy-in.<\/span><\/p><p><span style=\"font-weight: 400;\">We\u2019ve broken down the process we use to show our partners the value of IAM. You can use these steps on your own or work with us to streamline deployment and be ready to thoroughly demonstrate IAM\u2019s value.<\/span><\/p><p><span style=\"font-weight: 400;\">Indigo Consulting is an industry leader in developing, deploying, and maintaining IAM. We offer various levels of involvement, from acting to helping guide your efforts to fully managed solutions \u2014 and we\u2019ll make sure you can demonstrate the value of IAM along the way.<\/span><\/p><p><span style=\"font-weight: 400;\">Are you ready to adopt IAM and all the benefits it brings? <\/span><a href=\"https:\/\/www.indigoconsulting.ca\/fr\/contact\/\"><span style=\"font-weight: 400;\">Reach out to us today to speak with an IAM expert<\/span><\/a><span style=\"font-weight: 400;\"> and learn more about how we can help you find measurable success.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c2db85 elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"4c2db85\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.indigoconsulting.ca\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prendre rendez-vous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Identity and Access Management (IAM) has rapidly become the go-to framework for managing permissions, credentials, user lifecycles, and so much more. However, it can be challenging to demonstrate the value of IAM initiatives to stakeholders. You won\u2019t directly generate revenue, there will be upfront investments, and going from start to complete deployment isn\u2019t a quick [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":4168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[117],"tags":[],"class_list":["post-4152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quantifying IAM success: a framework to measure IAM outcomes | Indigo Consulting Insights<\/title>\n<meta name=\"description\" content=\"Identity and Access Management (IAM) adds significant value throughout your business, but you\u2019ll need to measure this value effectively. 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